# epicwaterfilters

> Public Help Center articles for epicwaterfilters.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Recycling your used filters & getting a free replacement filter](https://epic-water-filters.gorgias.help/en-US/Recycling-your-used-filters-amp-getting-a-free-replacement-filter-6930994.md): How to recycle your used Epic filters and earn a free replacement: email support first to get your EP-R reference number, then mail your filters. For active Clean Water Club subscribers in the US.
- [I would like to get a refund for my product. How can I go about that?](https://epic-water-filters.gorgias.help/en-US/i-would-like-to-get-a-refund-for-my-product-how-can-i-go-about-that-289843.md): If you are not totally satisfied with your product, you are always welcome to send it back to us for a full refund. Please see more information here: https://www.epicwaterfilters.com/pages/epic-returns-exchanges. *For refunds that have been ordered
- [Returns & Exchanges](https://epic-water-filters.gorgias.help/en-US/returns-exchanges-289891.md): Our 100% Satisfaction Guarantee covers the first 30 days after purchase (60 days for Clean Water Club members). Start a return in your account at account.epicwaterfilters.com. Hardware is covered by a 3-Year Limited Warranty.
- [Buy with Prime Orders](https://epic-water-filters.gorgias.help/en-US/buy-with-prime-orders-477718.md): For Buy with Prime orders please use this link. https://order.buywithprime.amazon.com/xiqj0x5z1f/your-orders?targetId=5i7fsg85x5&amp
- [I just placed an order but need to change something. What should I do?](https://epic-water-filters.gorgias.help/en-US/i-just-placed-an-order-but-need-to-change-something-what-should-i-do-289974.md): Once an order is placed, it’s locked in and heads straight into processing—so we’re not able to make changes to the address or items after checkout.Quick pro tip: give everything a once-over before hitting that final button to make sure it’s all spot
- [How long does it normally take to get my order once I place it?](https://epic-water-filters.gorgias.help/en-US/how-long-does-it-normally-take-to-get-my-order-once-i-place-it-289975.md): US SHIPPING. On weekdays, we are usually able to ship out orders within 24-48 hours. And then it takes about 7-10 days to get to you. Sometimes, we use Amazon to fulfill items we do not have in house. Once we push an order to Amazon and it's been pac
- [I didn't receive a tracking number yet. Where can I find it?](https://epic-water-filters.gorgias.help/en-US/i-didn-t-receive-a-tracking-number-yet-where-can-i-find-it-289863.md): We send out an automated email with tracking info once your order ships. If you haven't received one, then your package likely hasn't shipped yet. Sometimes the order may be packed but hasn't been picked up yet by the mail courier. As soon as it's pi
- [The item I want is out of stock. How can I get notified when it's back?](https://epic-water-filters.gorgias.help/en-US/the-item-i-want-is-out-of-stock-how-can-i-get-notified-when-it-s-back-289892.md): You can sign up to receive an email notification when they are back in stock on the product page on our website. That will be sent out as soon as there is stock, and is the fastest way to get notified!
- [What does shipping cost?](https://epic-water-filters.gorgias.help/en-US/what-does-shipping-cost-289932.md): Shipping is free for Clean Water Club members and ranges between a flat $7-$10 for all others.
- [My subscription doesn't renew right now but I want to get a new filter. How can I move up my order date?](https://epic-water-filters.gorgias.help/en-US/my-subscription-doesn-t-renew-right-now-but-i-want-to-get-a-new-filter-how-can-i-move-up-my-order-date-289856.md): Let's walk you through it:. First, sign into your account. Then, on the right hand side of the page, click on "Manage Subscription.". That will take you to a new page with account details & options. There, you will find the option to change your next
- [When do I get charged for my Clean Water Club subscription?](https://epic-water-filters.gorgias.help/en-US/when-do-i-get-charged-for-my-clean-water-club-subscription-289861.md): You will be charged for your first order, and then we will charge you for recurring orders when the order is placed. You will receive a notification a few days before the order is due to ship out to give you a heads up. That's a great time to make su
- [I just signed up for the Clean Water Club. Will I be sent a filter immediately or in a few months?](https://epic-water-filters.gorgias.help/en-US/i-just-signed-up-for-the-clean-water-club-will-i-be-sent-a-filter-immediately-or-in-a-few-months-289862.md): If you ordered a Pitcher or Dispenser ~. When you sign up for the Clean Water Club, we will send out the Pitcher or Dispenser which will include a filter. Then, we will send out your replacement filter after the selected interval has elapsed. So you
- [How do I sign up for the Clean Water Club?](https://epic-water-filters.gorgias.help/en-US/how-do-i-sign-up-for-the-clean-water-club-289873.md): You can sign up on any product page :). Just go to the item you're interested in, and right under the "add to cart" option, you will see the option to join our Clean Water Club. Then, you're all set to enjoy 15% off and automatic filter deliveries.
- [I can't sign into my account. What's going on?](https://epic-water-filters.gorgias.help/en-US/i-can-t-sign-into-my-account-what-s-going-on-289933.md): When you sign up for the Clean Water Club, you will receive an email from us with a link to activate your account and create a password. If you haven't activated your account, you won't be able to sign in yet. You can go through your email abyss and
- [I no longer want the same filter. Can I change products for my Clean Water subscription?](https://epic-water-filters.gorgias.help/en-US/i-no-longer-want-the-same-filter-can-i-change-products-for-my-clean-water-subscription-289934.md): Sure thing! You can make that change right in your Subscription Center. Just open your active subscription, then scroll down until you see the option that says “Swap this for a different product.” From there, you’ll be able to select the new product
- [I have the Clean Water Club subscription, but now I have too many filters. Is there any way I can pause my orders?](https://epic-water-filters.gorgias.help/en-US/i-have-the-clean-water-club-subscription-but-now-i-have-too-many-filters-is-there-any-way-i-can-pause-my-orders-289935.md): Let's walk you through it:. First, sign into your account. Then, on the right hand side of the page, click on "Manage Subscription.". That will take you to a new page with account details & options. There, you will find the option to pause your subsc
- [How do I cancel my Clean Water Club subscription?](https://epic-water-filters.gorgias.help/en-US/how-do-i-cancel-my-clean-water-club-subscription-289936.md): We're sad to see you go! Here's how you can say goodbye for now:. First, sign into your account. Then, on the right hand side of the page, click on "Manage Subscription.". That will take you to a new page with account details & options. There, you wi
- [How do I change my payment on my Clean Water Club subscription?](https://epic-water-filters.gorgias.help/en-US/how-do-i-change-my-payment-on-my-clean-water-club-subscription-289938.md): Let's walk you through it:. First, sign into your account. Then, on the right hand side of the page, click on "Manage Subscription.". That will take you to a new page with account details & options. There, you will find the option to update your paym
- [How do I change my Clean Water Club address?](https://epic-water-filters.gorgias.help/en-US/how-do-i-change-my-clean-water-club-address-289939.md): Let's walk you through it:. First, sign into your account. Then, on the right hand side of the page, click on "Manage Subscription.". That will take you to a new page with account details & options. There, you will find the option to update your addr
- [What is the Clean Water Club?](https://epic-water-filters.gorgias.help/en-US/what-is-the-clean-water-club-289976.md): The Clean Water Club is a personalized fee-free filter subscription. Replacement filters are auto-shipped on your schedule. All filters are discounted 15% and come with free shipping. When you purchase a replacement filter on our website, there will
- [Can I use the Fridge Filter if I have a braided supply line?](https://epic-water-filters.gorgias.help/en-US/can-i-use-the-fridge-filter-if-i-have-a-braided-supply-line-289837.md): Great question. You might be. An awesome customer of ours figured out a way to use our Fridge filter with their braided supply line setup. You will need two extra pieces that we don't sell in order to do so. Here are some photos below of what you'll
- [How does your fridge filter compare to the one that comes with my fridge?](https://epic-water-filters.gorgias.help/en-US/how-does-your-fridge-filter-compare-to-the-one-that-comes-with-my-fridge-289847.md): Our fridge filter is a multi-stage filter. It contains our solid activated carbon block which removes over 200 contaminants, and in addition, it contains a hollow fiber microfilter membrane that catches bacteria, viruses, and cysts. Most filters that
- [Do I still need to change the filter inside my fridge if I get your In-Line Universal Fridge Filter?](https://epic-water-filters.gorgias.help/en-US/do-i-still-need-to-change-the-filter-inside-my-fridge-if-i-get-your-in-line-universal-fridge-filter-289893.md): That's totally up to you. The water will first be filtered by our two stage filtration media before it reaches the filter inside your fridge. We recommend keeping that filter in your fridge still, but our filter will crush contaminants whether or not
- [How do I install my Universal In-Line Fridge Filter?](https://epic-water-filters.gorgias.help/en-US/how-do-i-install-my-universal-in-line-fridge-filter-289894.md): This process is a simple 10 minute DIY project. We've included our instructions and install video below to help you out!
- [How do I know if the fridge filter will work with my fridge?](https://epic-water-filters.gorgias.help/en-US/how-do-i-know-if-the-fridge-filter-will-work-with-my-fridge-289898.md): Our Universal In-Line Fridge Filter connects to the water line behind your fridge. So as long as you can pull your fridge out and get access to your water line, you can install our fridge filter! It's not one of those filters that sits in your fridge
- [Smart Shield Testing & Certifications](https://epic-water-filters.gorgias.help/en-US/smart-shield-testing-certifications-289823.md): We've done a few rounds of testing on our Smart Shield filter. Here are the results below.
- [Install Video for your Smart Shield](https://epic-water-filters.gorgias.help/en-US/install-video-for-your-smart-shield-289829.md): If you're into visual aids (like we are), you can follow along with us as we walk you through our Smart Shield Kit. Check out the video below.
- [Install Video for the Smart Shield & Dedicated Faucet Kit](https://epic-water-filters.gorgias.help/en-US/install-video-for-the-smart-shield-dedicated-faucet-kit-289831.md): If you're into visual aids (like we are), you can follow along with us as we walk you through our Smart Shield & Dedicated Faucet Kit Install. Check out the video below.
- [Replacing your Smart Shield Filter](https://epic-water-filters.gorgias.help/en-US/replacing-your-smart-shield-filter-289834.md): If you're into visual aids (like we are), you can follow along with us as we replace the Smart Shield Filter. Check out the video below.
- [Install Video for your Smart Shield & Sediment Kit](https://epic-water-filters.gorgias.help/en-US/install-video-for-your-smart-shield-sediment-kit-289835.md): If you're into visual aids (like we are), you can follow along with us as we walk you through our Smart Shield & Sediment Kit Install. Check out the video below.
- [Install Video for your Sediment Filter Kit](https://epic-water-filters.gorgias.help/en-US/install-video-for-your-sediment-filter-kit-289836.md): If you're into visual aids (like we are), you can follow along with us as we walk you through our Sediment Kit Install. Check out the video below.
- [How does the Smart Shield compare to Reverse Osmosis systems?](https://epic-water-filters.gorgias.help/en-US/how-does-the-smart-shield-compare-to-reverse-osmosis-systems-289848.md): The Epic Smart Shield has a few advantages over RO:1. It leaves the trace minerals in your water so there is no need to re-mineralize the water like you have to with RO.2. It is a much better value proposition.3. It is DIY installation whereas RO is
- [The 1/4 inch adapter for my Smart Shield does not fit my 1/2 inch water lines. What can I do?](https://epic-water-filters.gorgias.help/en-US/the-1-4-inch-adapter-for-my-smart-shield-does-not-fit-my-1-2-inch-water-lines-what-can-i-do-289849.md): Our system is built on 3/8". So you will need a 1/2" female adapter to 3/8" male adapter. (Here's an option on Amazon)You might want to have a plumber stop by just for this part of the installation or get some plumbing tape for the metal to metal con
- [Do you sell under the sink units in the UK?](https://epic-water-filters.gorgias.help/en-US/do-you-sell-under-the-sink-units-in-the-uk-289857.md): We unfortunately do not. We haven't worked out the fittings just yet, but we are working on it!
- [I just installed my Smart Shield, now the water coming out is cloudy. What's going on?](https://epic-water-filters.gorgias.help/en-US/i-just-installed-my-smart-shield-now-the-water-coming-out-is-cloudy-what-s-going-on-289871.md): Sometimes, when a new water filter cartridge is installed, it is normal for the water produced by the new filter to look cloudy, almost like a glass of skim milk. The cloudy appearance is due to very tiny air bubbles in the water. If you fill a clear
- [Can I install both the Epic Smart Shield with the Dedicated Faucet Kit and the Sediment Filter Kit all together?](https://epic-water-filters.gorgias.help/en-US/can-i-install-both-the-epic-smart-shield-with-the-dedicated-faucet-kit-and-the-sediment-filter-kit-all-together-289887.md): Yes you can! They are all meant to go together and having both the Dedicated Faucet Kit and the Sediment Filter will help your Smart Shield filter to last longer! Double bonus. Here's a picture of what the Smart Shield and Sediment filter will look l
- [I want a dedicated faucet but not in the color that you offer?](https://epic-water-filters.gorgias.help/en-US/i-want-a-dedicated-faucet-but-not-in-the-color-that-you-offer-289904.md): Want a different color faucet?Here is a list of faucets that will work with our system. We do not sell these or carry them, you will have to buy your color choice separately. Other faucets may work, make sure they have 1/4 tubing. You will need a few
- [Trouble shooting for low flow or leaks.](https://epic-water-filters.gorgias.help/en-US/trouble-shooting-for-low-flow-or-leaks-289905.md): There are several things that may be causing low flow on your Epic Smart Shield. Here is a quick DIY trouble shooting guide before you contact our customer service. 1. Turn off cold water valve, remove Epic Smart Shield filter from white manifold. D
- [What size hole do I need to put in my sink for the dedicated faucet?](https://epic-water-filters.gorgias.help/en-US/what-size-hole-do-i-need-to-put-in-my-sink-for-the-dedicated-faucet-289907.md): If using an existing cutout in sink, it must be a minimum of 7/8" diameter and no larger than 1-1/8" diameter hole. If additional cutout is required, a 7/8" diameter hole is preferred.
- [What are the dimensions of the Epic Smart Shield?](https://epic-water-filters.gorgias.help/en-US/what-are-the-dimensions-of-the-epic-smart-shield-289908.md): The dimensions of the Epic Smart Shield are 19 3/4" Tall x 4.5" Deep x 4 1/4" Wide. Remember, the Epic Smart Shield now comes with heavy duty Velcro tape so you no longer have to drill holes, this allows more people with tight spaces under their sin
- [How long are the supply lines (blue & white) on the Epic Smart Shield?](https://epic-water-filters.gorgias.help/en-US/how-long-are-the-supply-lines-blue-white-on-the-epic-smart-shield-289911.md): The blue and white supply lines for the Epic Smart Shield are 36 inches long (3 ft). They can be cut down if you do not need that much line.
- [Is the filter NSF/ANSI certified?](https://epic-water-filters.gorgias.help/en-US/is-the-filter-nsf-ansi-certified-289913.md): We cut no corners in having the Epic Smart Shield tested and certified. It has been independently tested and triple-certified against 3 different NSF/ANSI Standards which are NSF/ANSI Standard 42 for Aesthetic Impurities, NSF/ANSI Standard 53 for Hea
- [How much room will I need to install this filtration system?](https://epic-water-filters.gorgias.help/en-US/how-much-room-will-i-need-to-install-this-filtration-system-289915.md): Top to bottom, the bracket plus the filter cartridge is 20 inches altogether. So, you'll need approximately 24 inches, but can actually install it horizontal if necessary. Industrial strength velcro can be used to mount the filter if you're unable to
- [Is it okay to use downstream of a water softener?](https://epic-water-filters.gorgias.help/en-US/is-it-okay-to-use-downstream-of-a-water-softener-289917.md): Yes. As you may already know, a water softener is a highly specialized piece of equipment that is used to make “hard” water “soft.” Through a process called ion exchange (where resin beads attract and then hold onto positively charged water hardness
- [Does this work with whole house water-softener systems?](https://epic-water-filters.gorgias.help/en-US/does-this-work-with-whole-house-water-softener-systems-289919.md): No, unfortunately not... the flow rate on this filter is rated at 1.25 gallons per minute. This is sufficient for a kitchen sink, but not for an entire house.
- [How much water needs to be flushed through new filter before drinking?](https://epic-water-filters.gorgias.help/en-US/how-much-water-needs-to-be-flushed-through-new-filter-before-drinking-289921.md): You will need to flush cold water through the filter for 5 minutes before using.
- [Does this filter remove Trihalomethanes from the water? Also, what about lead?](https://epic-water-filters.gorgias.help/en-US/does-this-filter-remove-trihalomethanes-from-the-water-also-what-about-lead-289924.md): The Epic Smart Shield Filter removes 95% of Trihalomethanes and removes more than 99.3% of lead. To see a full list of what this system removes, check out our Testing & Certifications page.
- [Do I have to drill any holes?](https://epic-water-filters.gorgias.help/en-US/do-i-have-to-drill-any-holes-289927.md): You actually don't have to drill any holes at all. The bracket is secured with just two screws that go into the wall underneath your kitchen sink. Velcro can be used in place of the screws if you prefer.
- [If I want to attach the Epic Smart Shield to a stand alone faucet, can I do it and how?](https://epic-water-filters.gorgias.help/en-US/if-i-want-to-attach-the-epic-smart-shield-to-a-stand-alone-faucet-can-i-do-it-and-how-289931.md): Good news, we now sell the Epic Smart Shield with a stand alone faucet and if you already have an Epic Smart Shield, yes you can attached the Epic Smart Shield to a stand alone sink. Most stand alone faucets come with 1/4 inch tubing. We usually rec
- [How often do I have to replace the cartridge?](https://epic-water-filters.gorgias.help/en-US/how-often-do-i-have-to-replace-the-cartridge-289937.md): Here's some info regarding filter replacement:
- [Does it filter both the hot and cold water tap?](https://epic-water-filters.gorgias.help/en-US/does-it-filter-both-the-hot-and-cold-water-tap-289940.md): The Epic Smart Shield only filters the cold water line of your faucet. The activated carbon filter inside your Epic Smart Shield isn't designed to withstand hot temperatures.
- [What is the filter micron size for the Epic Smart Shield filter?](https://epic-water-filters.gorgias.help/en-US/what-is-the-filter-micron-size-for-the-epic-smart-shield-filter-289942.md): If you know some things about filters and micron sizes, then you know that in order to remove bacteria from water, you need a filter that is .2 microns to 2 microns in size. To remove giardia and cryptosporidium (cysts) you need an absolute filter s
- [Does the Epic Smart Shield remove PFOS/PFAS?](https://epic-water-filters.gorgias.help/en-US/does-the-epic-smart-shield-remove-pfos-pfas-289948.md): The Epic Smart Shield is certified for NSF/ANSI 42,53 and 401. We have also conducted follow on capacity testing for PFCs (PFOA & PFOS). For PFOA - The Epic Smart Shield removes >98%For PFOS - The Epic Smart Shield removes >99%. Testing was completed
- [What is the flow rate of the water through the filter in gallons per minute?](https://epic-water-filters.gorgias.help/en-US/what-is-the-flow-rate-of-the-water-through-the-filter-in-gallons-per-minute-289973.md): Great question...this will all depend upon your water pressure, but it was tested at 1.25 gallons per minute.
- [Do I have to pay for a plumber to install the system?](https://epic-water-filters.gorgias.help/en-US/do-i-have-to-pay-for-a-plumber-to-install-the-system-289978.md): The Epic Smart Shield is designed for a "Do It Yourself" install. If your water supply is flex tubing (PEX), then the installation is quite easy. You should be able to install it yourself by watching this YouTube video:. But, if your water supply is
- [Why have you not tested for this contaminant?](https://epic-water-filters.gorgias.help/en-US/why-have-you-not-tested-for-this-contaminant-289825.md): There are a few things that go into our decision to test for a contaminant. Here's our thought process ~. We've currently tested for over 200 contaminants. There are thousands of contaminants we could test for, and since each contaminant we test for
- [Why can't I find the name of the lab you use for testing?](https://epic-water-filters.gorgias.help/en-US/why-can-t-i-find-the-name-of-the-lab-you-use-for-testing-289941.md): We're really excited about our filtration media and its wide scope of removing contaminants. We also love the lab we use for testing, however, we do not like to advertise this information as we believe it's our secret sauce, and just like Mr. Krabs i
- [What does it mean when you say "Tested to NSF/ANSI Standards"?](https://epic-water-filters.gorgias.help/en-US/what-does-it-mean-when-you-say-tested-to-nsf-ansi-standards-289943.md): "Tested to NSF/ANSI Standards" means that our filter has been tested to the standards for contaminant reduction established by the NSF/ANSI organizations. When we submit our filter for testing, we specify that our filters are tested to NSF/ANSI Stand
- [Do you have any information regarding PFOA and PFOS?](https://epic-water-filters.gorgias.help/en-US/do-you-have-any-information-regarding-pfoa-and-pfos-289944.md): To learn more about PFOA and PFOS, visit the EPA's detailed PFAS informational site. Also, all of our filters for water pitchers, under the sink, and bottles have been tested to remove or reduce PFCs (PFOA & PFOS). You can see all of our PFCs testing
- [Your filters remove 90% of fluoride - does this change as the filter reaches the end of its life?](https://epic-water-filters.gorgias.help/en-US/your-filters-remove-90-of-fluoride-does-this-change-as-the-filter-reaches-the-end-of-its-life-289945.md): The filter is designed to get maximum performance over the life of the filter, but its effectiveness can vary on the amount of contaminants in the water. After about 150-200 gallons, its effectiveness will be greatly reduced for tough contaminants li
- [Does your filter remove Chromium 6?](https://epic-water-filters.gorgias.help/en-US/does-your-filter-remove-chromium-6-289946.md): Yes, our filters have been tested for the removal of Chromium 6.
- [Do your filters remove cysts, pesticides, herbicides, or estrogens?](https://epic-water-filters.gorgias.help/en-US/do-your-filters-remove-cysts-pesticides-herbicides-or-estrogens-289947.md): All of our filters remove herbicides, pesticides, and trace pharmaceuticals. In regards to cysts and bacteria at the moment only our Outdoor Filter will remove them up to 99.9999%. To see all of our certificates and testing results visit our "Testing
- [Where are the testing certification pages for your filters?](https://epic-water-filters.gorgias.help/en-US/where-are-the-testing-certification-pages-for-your-filters-289949.md): To see all of our certificates and testing results visit our "Testing & Certifications" page. You can also find testing info for each product on its product page.
- [Do your filters remove Chlorine and/or Chloramine?](https://epic-water-filters.gorgias.help/en-US/do-your-filters-remove-chlorine-and-or-chloramine-289950.md): Our filters remove 99.9% of Chloramine. Here's some info: The Safe Drinking Water Act (SDWA) was enacted in 1974 to ensure safe drinking water. As a result of this law, the Environmental Protection Agency set drinking water quality standards for all
- [Why can't I find your company listed on the NSF/ANSI site?](https://epic-water-filters.gorgias.help/en-US/why-can-t-i-find-your-company-listed-on-the-nsf-ansi-site-289951.md): Our certifications are with the testing agency IAPMO. To see our NSF/ANSI certificates go to this link: http://pld.iapmo.org/default.aspx. Then, click "Listee Name", type in "Epic Water Filters", and click "Search". To see all of our certificates and
- [What are NSF/ANSI standards?](https://epic-water-filters.gorgias.help/en-US/what-are-nsf-ansi-standards-289952.md): NSF/ANSI 42. Filters are certified to reduce aesthetic impurities such as chlorine and taste/odor. These can be point-of-use (under the sink, water pitcher, etc.) or point-of-entry (whole house) treatment systems. NSF/ANSI 53. Filters are certified t
- [Are Epic Filters NSF/ANSI certified?](https://epic-water-filters.gorgias.help/en-US/are-epic-filters-nsf-ansi-certified-289977.md): The Epic Pure Pitcher Filter, Epic Everyday Bottle filter, & Epic Outdoor Adventure Bottle filter have all been tested by a third party and exceeds NSF/ANSI standards 42, 53, 401, & P231. That being said, it hasn't been certified by the company NSF.
- [The Outdoor is so much harder to suck through than the Everyday. Why?](https://epic-water-filters.gorgias.help/en-US/the-outdoor-is-so-much-harder-to-suck-through-than-the-everyday-why-289953.md): Our Outdoor Water Filter requires a little more effort as the filter is capable of removing 99.99% of contaminants from highly contaminated water. Before using the filter for the first time or if the filter has not been used for an extended period, t
- [Do I need to flush my Epic Outdoor bottle filter?](https://epic-water-filters.gorgias.help/en-US/do-i-need-to-flush-my-epic-outdoor-bottle-filter-289954.md): Before using the filter for the first time or if the filter has not been used for an extended period, then it is best to fill your bottle and let the filter sit in the water for at least 45 minutes. This will allow the Outdoor Filtration media to get
- [What contaminants does your Epic Outdoor Filter remove?](https://epic-water-filters.gorgias.help/en-US/what-contaminants-does-your-epic-outdoor-filter-remove-289979.md): The patented filter in the Outdoor Water Filter has been certified to NSF/ANSI standards to remove up to 99.9999% of fresh water contaminants, including Giardia and Cryptosporidium, and meets and exceeds NSF/ANSI standards 42 and 53. NSF 42 means tha
- [What is the Everyday Filter made of?](https://epic-water-filters.gorgias.help/en-US/what-is-the-everyday-filter-made-of-289955.md): The Everyday filter is made of activated carbon fiber mesh and uses activated coconut carbon as the base absorption material.
- [Do I need to flush my Epic Everyday bottle filter?](https://epic-water-filters.gorgias.help/en-US/do-i-need-to-flush-my-epic-everyday-bottle-filter-289956.md): Nope, it's ready to go. For care and maintenance, please hand wash with just warm water. Never use soap.
- [What contaminants does your Epic Everyday Filter remove?](https://epic-water-filters.gorgias.help/en-US/what-contaminants-does-your-epic-everyday-filter-remove-289980.md): Epic Water Filters Everyday Filter removes up to 99.99% of tap water contaminants. This includes chlorine, pesticides, trace pharmaceuticals and other known menaces of municipal tap water. The patented filtration technology meets and exceeds NSF Stan
- [Can I add fruit or lemon to my water bottle?](https://epic-water-filters.gorgias.help/en-US/can-i-add-fruit-or-lemon-to-my-water-bottle-289822.md): While that sounds super tasty, our filters are only designed to work with water. Other things like lemon or fruit will clog our filters and then no more filtered water .. womp womp womp. If you like to flavor your water, we recommend filtering it thr
- [Do your filters remove micro plastics?](https://epic-water-filters.gorgias.help/en-US/do-your-filters-remove-micro-plastics-289827.md): Yes, they do!. To see what each filter removes, check out our Testing & Certifications.
- [Everyday Filter vs Outdoor Filter](https://epic-water-filters.gorgias.help/en-US/everyday-filter-vs-outdoor-filter-289828.md): We have 2 bottle filters to choose from! Not sure which to get? Hopefully this will help. The Everyday is the best for (you guessed it) everyday use. It's meant for treated or municipal water, and it removes over 70 contaminants. See that full list h
- [Replacing your Filter](https://epic-water-filters.gorgias.help/en-US/replacing-your-filter-289833.md): Not sure how to replace your filter? We'll happily walk you through it. Check out our video below to see how we change out our Bottle & Pitcher/Dispenser filters.
- [Do your filters contain any silver in them?](https://epic-water-filters.gorgias.help/en-US/do-your-filters-contain-any-silver-in-them-289838.md): Only our Smart Shield filter contains bio static silver in the carbon filtration media. All of our other filters do not contain any kind of silver.
- [How do I know if I need a sediment filter?](https://epic-water-filters.gorgias.help/en-US/how-do-i-know-if-i-need-a-sediment-filter-289839.md): That's a great question. While for some customers, we highly recommend the sediment filter based on their water source, it will never hurt to have one!. If you're not sure whether or not you need one, here are some things to consider. If you live in
- [Does the Epic Pure filter remove the same contaminants as the Smart Shield filter?](https://epic-water-filters.gorgias.help/en-US/does-the-epic-pure-filter-remove-the-same-contaminants-as-the-smart-shield-filter-289841.md): While they do remove a lot of the same contaminants, they don't remove all the same ones. There are a few main differences. For instance, the Smart Shield filter removes E. coli and other bacteria whereas our Pure filter will not. Our Smart Shield fi
- [Do your filters expire?](https://epic-water-filters.gorgias.help/en-US/do-your-filters-expire-289846.md): There is no expiration date on our filters!. If you've never used it and aren't quite ready for it yet, we recommend keeping it in its compostable bag and storing it in a cabinet or in the fridge. If you have used it but need a break from clean water
- [Will your filters soften my water?](https://epic-water-filters.gorgias.help/en-US/will-your-filters-soften-my-water-289850.md): Our filters are designed to keep trace minerals in. While they may reduce some of the trace minerals present in your water, they are not designed to remove them. So if your water needs some softening, we recommend using a water softener along with ou
- [Do your filters remove arsenic?](https://epic-water-filters.gorgias.help/en-US/do-your-filters-remove-arsenic-289870.md): They do! We're not a fan of arsenic either. Here's the percentage that each filter removes ~. Pure Pitcher Filter: 94%. Nano Pitcher Filter: 95%. Everyday Bottle Filter: 82.5%. Outdoor Bottle Filter: 95%. In-line Fridge Filter: 83%. Smart Shield Filt
- [Is there a shelf life on the filters?](https://epic-water-filters.gorgias.help/en-US/is-there-a-shelf-life-on-the-filters-289874.md): There isn't a shelf life on unused filters! So feel to stock up ;). If you have used your filter and will be going away for a bit or leaving it unused for some time, we recommend taking it out of your bottle or pitcher/jug, letting it air dry and the
- [Do your filters remove fluoride?](https://epic-water-filters.gorgias.help/en-US/do-your-filters-remove-fluoride-289957.md): Yes, and some better than others. Our Pure removes 97.88%. Our Nano removes slightly less at 68%. Our Smart Shield removes about 30%, so anything under 50% we do not include in our data sheets. However, we are coming out with a new three stage under
- [How do I store my filter if I am going away?](https://epic-water-filters.gorgias.help/en-US/how-do-i-store-my-filter-if-i-am-going-away-289958.md): If you won't be using your filter for more than a few days, we recommend storing it while you're out and about. You can take the filter out of its bottle or pitcher, and then we recommend letting it dry out for a few hours on either a paper towel or
- [Water is filtering very slowly. Is this normal?](https://epic-water-filters.gorgias.help/en-US/water-is-filtering-very-slowly-is-this-normal-289959.md): All our filters have a slower flow than most competitors because our filters remove a much larger range of contaminants. Clean water is worth the wait!. A normal range for new filters could be longer than expected. Once you've used your filter, it wi
- [How long will my filter last?](https://epic-water-filters.gorgias.help/en-US/how-long-will-my-filter-last-289960.md): Great question...we've gone back and forth on this topic here in the office. It's really hard to determine this number because water quality plays such a huge role. Our filters have a really small micron size. So, the filter will typically either slo
- [Can the filter withstand hot water?](https://epic-water-filters.gorgias.help/en-US/can-the-filter-withstand-hot-water-289961.md): It is not recommended to run hot water through the filter as it leaves it vulnerable to damage. We suggest filtering the water first, then boiling.
- [What type of material is used to make your filters?](https://epic-water-filters.gorgias.help/en-US/what-type-of-material-is-used-to-make-your-filters-289962.md): Our filters are made from pyrolyzed activated coconut carbon (a step up from charcoal). You can learn more details about the carbon filters here.
- [Can these filters be used with well water?](https://epic-water-filters.gorgias.help/en-US/can-these-filters-be-used-with-well-water-289963.md): So, shallow wells tend to breed bacteria. If that's the case, you would need our Outdoor Filter which is only available in some of our bottles. If you want to filter out more water at once, you can also try our Epic Nano Pitcher. That works well with
- [Does Your Filter Remove Total Dissolved Solids (TDS)?](https://epic-water-filters.gorgias.help/en-US/does-your-filter-remove-total-dissolved-solids-tds-289964.md): The recent popularity of inexpensive and portable TDS (Total Dissolved Solids) meters have now made testing tap water fairly common practice. However, these devices really don’t tell the whole story. Most people are led to believe that high TDS readi
- [How is the filter able to keep good minerals in the water?](https://epic-water-filters.gorgias.help/en-US/how-is-the-filter-able-to-keep-good-minerals-in-the-water-289965.md): We utilize an activated carbon filter. By itself, carbon is a highly absorbent material that can absorb thousands of different chemicals. Activated carbon is carbon with a slightly positive charge to it, which makes it even more absorbent to chemical
- [How do I recycle my filter?](https://epic-water-filters.gorgias.help/en-US/how-do-i-recycle-my-filter-289966.md): You can pull off the top bit of the filter and remove the filtration media. If you can't do this, it will decompose over time. Otherwise, take the plastic shell of the filter and that can be recycled with "hard to recycle" plastics, or you can send u
- [Will bacteria grow in my filter if I leave it unused for a long time?](https://epic-water-filters.gorgias.help/en-US/will-bacteria-grow-in-my-filter-if-i-leave-it-unused-for-a-long-time-289967.md): No. Epic Water Filters are embedded with anti-microbial media that prevents the growth of bacteria. However, if you're not going to be using for an extended period of time, we recommend taking your filter out of your bottle or pitcher/jug, letting it
- [Can I filter salt water or seawater?](https://epic-water-filters.gorgias.help/en-US/can-i-filter-salt-water-or-seawater-289968.md): Our filters are not designed to filter salt water. These filters are packed super tight, which is how they're able to remove up to 99.99% of all tap water contaminants. So, the salt would simply clog the filter rather quickly.
- [Can I filter fresh water from lakes, river, and streams?](https://epic-water-filters.gorgias.help/en-US/can-i-filter-fresh-water-from-lakes-river-and-streams-289969.md): Only the EPIC Water Outdoor Filter and our EPIC Nano Pitcher Filter are designed to be used with potentially microbiologically hazardous water sources. Our fridge filter also removes bacteria, viruses, and cysts in addition to other contaminants. Sti
- [How do I know when to replace my filter?](https://epic-water-filters.gorgias.help/en-US/how-do-i-know-when-to-replace-my-filter-289970.md): Many times, the filter will typically either slow down or completely clog once it's reached the end of it's life. That being said, a new filter will always work better than an old one. So, we recommend replacing it every 3-4 months depending on how m
- [Where are the filters manufactured?](https://epic-water-filters.gorgias.help/en-US/where-are-the-filters-manufactured-289971.md): Our bottle filters are proudly made in the USA!. Our other filters are made overseas in FDA compliant factories.
- [How do the filters work?](https://epic-water-filters.gorgias.help/en-US/how-do-the-filters-work-289972.md): The filter works like a magnet to draw in and trap contaminants as they pass through the straw, leaving only clean, fresh water. Our filters are made out of activated carbon and a unique formulation of ion exchange materials that provide the greatest
- [Do your filters remove microplastics?](https://epic-water-filters.gorgias.help/en-US/do-your-filters-remove-microplastics-289981.md): There is no testing for water filters to show that they actually remove microplastics, but any filter that is 2 microns or smaller will remove all microplastics. All of our filters including our bottle filters are less than 2 microns in size so they
- [My dispenser is leaking. What should I do?](https://epic-water-filters.gorgias.help/en-US/my-dispenser-is-leaking-what-should-i-do-289817.md): We're sorry to hear that. Finding a puddle of unexpected water in your home is never fun. If your dispenser is leaking, it's most often because the spigot is not turned tightly enough. We recommend ensuring that the spigot is fully tightened, and the
- [What is the micron size of your Pitcher / Dispenser filters?](https://epic-water-filters.gorgias.help/en-US/what-is-the-micron-size-of-your-pitcher-dispenser-filters-289824.md): Great question!. In order to remove bacteria from water, you need a filter that is .2 microns to 2 microns in size. To remove giardia and cryptosporidium (cysts) you need a filter size of 1 micron or less. Our Nano filters are all less than 1 micron
- [Replacing your Timer](https://epic-water-filters.gorgias.help/en-US/replacing-your-timer-289830.md): Did you just get a new timer and you're not sure how to install without feeling like you're going to break your pitcher/dispenser? We'll show you how here!
- [Does the pitcher/jug come with a filter?](https://epic-water-filters.gorgias.help/en-US/does-the-pitcher-jug-come-with-a-filter-289840.md): Yes, it does! It comes with everything you need to enjoy filtered water as soon as your item arrives :)
- [There is something green/yellow growing in my pitcher/jug. What's going on?](https://epic-water-filters.gorgias.help/en-US/there-is-something-green-yellow-growing-in-my-pitcher-jug-what-s-going-on-289859.md): If you see something green or yellow in your pitcher, this is likely algae and while gross looking, it's nothing to be too worried about. But, here are some tips on what to do if that happens and how to prevent it. Descale your pitcher by dampening a
- [Should I be worried about mold growing in my pitcher/jug?](https://epic-water-filters.gorgias.help/en-US/should-i-be-worried-about-mold-growing-in-my-pitcher-jug-289860.md): First, let's talk mold. Mold is part of the natural environment and can grow almost anywhere if given the proper conditions to do so. One of the most recurring problems with water filters across all brands is the growth of mold and the constant comba
- [I am just setting up my new pitcher/jug and am wondering how much to fill it - just up to the top of the filter?](https://epic-water-filters.gorgias.help/en-US/i-am-just-setting-up-my-new-pitcher-jug-and-am-wondering-how-much-to-fill-it-just-up-to-the-top-of-the-filter-289886.md): The top reservoir holds less water than the bottom reservoir (which holds the filtered water). We recommend filling up the top reservoir fully, and then you can continue to fill that up until the bottom reservoir is totally full. It will take some ti
- [How often should I clean my pitcher/jug?](https://epic-water-filters.gorgias.help/en-US/how-often-should-i-clean-my-pitcher-jug-289888.md): We recommend cleaning it every other week, though of course, you can always change the frequency to accommodate your schedule. Everything except the filter is dishwasher safe. That being said, here are some cleaning recommendations:. 1. Simply hand-w
- [How should I fill up my pitcher/jug?](https://epic-water-filters.gorgias.help/en-US/how-should-i-fill-up-my-pitcher-jug-289889.md): For filling it up, pour the water into the top reservoir and let it filter down through to the bottom. You may notice if you have the Pure filter (which has three holes) that water only streams out of one or two of the holes. That's normal! Water is
- [Are the Nano filters and Pure filters interchangeable?](https://epic-water-filters.gorgias.help/en-US/are-the-nano-filters-and-pure-filters-interchangeable-289896.md): Yes, they are! For example, if you bought a Nano pitcher/jug but decide you want to use a Pure filter, just buy the filter you want and install it the same way as you would a Nano filter. And the same goes vice versa!
- [Why is water leaking around the top of my filter on my water pitcher?](https://epic-water-filters.gorgias.help/en-US/why-is-water-leaking-around-the-top-of-my-filter-on-my-water-pitcher-289897.md): Here are some suggestions to fix this common issue:
- [How do I flush my pitcher filter?](https://epic-water-filters.gorgias.help/en-US/how-do-i-flush-my-pitcher-filter-289899.md): Our new filter flushing instructions are really easy. Just fill up the top reservoir two times, let it drain and discard this water. You can give your plants a drink, dump it in your grass, or down the drain. The water might have some coconut carbon
- [My timer on top of my pitcher quit working, now what?](https://epic-water-filters.gorgias.help/en-US/my-timer-on-top-of-my-pitcher-quit-working-now-what-289900.md): First, try to reset your timer. Hold the timer button down for 15 seconds to see if that resets the timer. After 15 seconds, it will either come back on or flash three times. If it flashes three times, push button once more to turn it on. If that do
- [How do I use the timer on top of the pitcher?](https://epic-water-filters.gorgias.help/en-US/how-do-i-use-the-timer-on-top-of-the-pitcher-289901.md): The timer on the lid of your Epic Water Filters Pitcher / Jug notifies you of when you should think about replacing the filter. The timer is set for 90 days as a reminder but depending on use and water quality, the filter may last longer than 90 days
- [What contaminants does your Pitcher / Jug Filter remove?](https://epic-water-filters.gorgias.help/en-US/what-contaminants-does-your-pitcher-jug-filter-remove-289902.md): Our pitcher filter removes up to 99.99% of tap water contaminants. This includes fluoride, chlorine, pesticides, trace pharmaceuticals and other known menaces of municipal tap water. The straw’s patented filtration technology meets and exceeds NSF St
- [My Nano or Pure filter is running slowly, is that normal?](https://epic-water-filters.gorgias.help/en-US/my-nano-or-pure-filter-is-running-slowly-is-that-normal-289903.md): Your Epic Nano or Epic Pure water filter may have a slower flow than most competitors because our filters remove a much wider range of contaminants. The Nano that removes bacteria, viruses, & cysts which are tiny so if your filter is taking some time
- [Do either of the Epic Pure or the Epic Nano Pitchers remove PFCs (PFOA & PFOS)?](https://epic-water-filters.gorgias.help/en-US/do-either-of-the-epic-pure-or-the-epic-nano-pitchers-remove-pfcs-pfoa-pfos-289906.md): Yes, we have had the Epic Pure Pitcher and Nano Pitcher tested to remove PFCs and not just 1st gallon testing like some companies do. We had both filters capacity tested out to 100 gallons for PFCs at a 3rd party accredited lab in the United States.
- [How long does it take to filter a completely filled upper reservoir? And, does this time increase over the lifespan of the filter?](https://epic-water-filters.gorgias.help/en-US/how-long-does-it-take-to-filter-a-completely-filled-upper-reservoir-and-does-this-time-increase-over-the-lifespan-of-the-filter-289909.md): This all depends on your water quality. On average, it initially takes 10 to 15 minutes to filter from the top reservoir to the bottom. Our filters are not the fastest in the world and that is by design. The longer our filters are in contact with the
- [How many cups of filtered water does the Epic Pure & Epic Nano hold at a time?](https://epic-water-filters.gorgias.help/en-US/how-many-cups-of-filtered-water-does-the-epic-pure-epic-nano-hold-at-a-time-289910.md): Both the Epic Pure & Nano Pitchers hold 8 cups of delicious, contaminant-free water!
- [How much lead does the Epic Pure & Epic Nano pitchers remove?](https://epic-water-filters.gorgias.help/en-US/how-much-lead-does-the-epic-pure-epic-nano-pitchers-remove-289912.md): Both the Epic Nano and the Epic Pure are strong at removing heavy metals like lead from tap water. From our published testing the Epic Pure removes at least 99.94% lead and the Epic Nano removes 99.4% of lead from tap water. We also had our filters t
- [How do I clean my Pitcher / Jug?](https://epic-water-filters.gorgias.help/en-US/how-do-i-clean-my-pitcher-jug-289914.md): Everything except the filter and lid is dishwasher safe. That being said, here are some cleaning recommendations:. 1. Simply hand-wash the pitcher/jug and reservoir with a mild detergent. Let them air dry at room temperature. Then, wipe the lid with
- [What's the difference between the Pure filter and the Nano filter?](https://epic-water-filters.gorgias.help/en-US/what-s-the-difference-between-the-pure-filter-and-the-nano-filter-289982.md): The Pure pitcher was our original design, made specifically for municipal (treated) water. It’s built to tackle:. If your water is already treated and you want the best fluoride reduction, this is the go-to for everyday home use. The Nano pitcher was
- [Do you have Spanish instructions?](https://epic-water-filters.gorgias.help/en-US/do-you-have-spanish-instructions-4480113.md): Yes! They can be found here.
- [Do you have any bottles for kids?](https://epic-water-filters.gorgias.help/en-US/do-you-have-any-bottles-for-kids-289818.md): Our OG Slim is a great option for kids. It's 20 oz, a bit smaller, and fits easily into a cup holder (or a backpack). To see that bottle, click here.
- [Assembling your new Water Bottle!](https://epic-water-filters.gorgias.help/en-US/assembling-your-new-water-bottle-289832.md): Yay, you got your bottle! Not sure how to set it up? Check out our video below to find out.
- [Can my water bottle filter grow mold?](https://epic-water-filters.gorgias.help/en-US/can-my-water-bottle-filter-grow-mold-289858.md): First, let's talk mold. Mold is part of the natural environment and can grow almost anywhere if given the proper conditions to do so. One of the most recurring problems with water filters across all brands is the growth of mold and the constant comba
- [Do you have a bottle that will fit in my car cup holder?](https://epic-water-filters.gorgias.help/en-US/do-you-have-a-bottle-that-will-fit-in-my-car-cup-holder-289864.md): We do! Here's a list~. The Eco-Tritan. The Outback. The OG Slim. *Note that we may not carry certain bottles in each country. If you don't see any of these bottles offered in your country, send us an email to support@epicwaterfilters.com and we will
- [Do you have a water bottle that will fit in my bicycle cage?](https://epic-water-filters.gorgias.help/en-US/do-you-have-a-water-bottle-that-will-fit-in-my-bicycle-cage-289865.md): We do! Here's a list~. The Eco-Tritan. The Outback. The OG Slim. *Note that we may not carry certain bottles in each country. If you don't see any of these bottles offered in your country, send us an email to support@epicwaterfilters.com and we can s
- [Can I put my bottle (with its filter) in the fridge for cold water?](https://epic-water-filters.gorgias.help/en-US/can-i-put-my-bottle-with-its-filter-in-the-fridge-for-cold-water-289869.md): Yes you can! Just keep it away from the freezer ;). If the water inside the filtration media freezes then it could damage the filter, but otherwise, cold water is definitely encouraged!
- [How do I recycle my bottle filter when I am done using it?](https://epic-water-filters.gorgias.help/en-US/how-do-i-recycle-my-bottle-filter-when-i-am-done-using-it-289918.md): You can pull off the top bit of the filter and remove the filtration media. If you can't do this, it will decompose over time. Otherwise, take the plastic shell of the filter and that can be recycled with "hard to recycle" plastics, or you can send u
- [How long do I need to wait before drinking from my water bottle filter?](https://epic-water-filters.gorgias.help/en-US/how-long-do-i-need-to-wait-before-drinking-from-my-water-bottle-filter-289920.md): You actually don't need to wait at all! It is designed so that as you pull water from the straw, the water passes through the filter and filters out all those things you don't want to be drinking. So just get to sipping for some clean filtered water
- [Are the filters interchangeable for the different water bottles?](https://epic-water-filters.gorgias.help/en-US/are-the-filters-interchangeable-for-the-different-water-bottles-289922.md): Most of our bottles come standard with the Everyday Filter, which is meant to be used with tap water. The Outdoor Filter will also fit our bottles. The Outdoor Filter can be used with water sources that are prone to containing bacteria like river and
- [Where are the bottles made?](https://epic-water-filters.gorgias.help/en-US/where-are-the-bottles-made-289923.md): Our bottles (except for our Nalgene bottle) and pitcher filters are made overseas in an FDA compliant factory. Our bottle filters are proudly made in the USA! Our Nalgene bottles are made in the US too!
- [How do I clean my bottle?](https://epic-water-filters.gorgias.help/en-US/how-do-i-clean-my-bottle-289925.md): Bottle cleaning tips:
- [Why is it sucking air?](https://epic-water-filters.gorgias.help/en-US/why-is-it-sucking-air-289926.md): Make sure you pull the mouth piece all the way back. Otherwise, it will partially block the small air hole on the top of the lid that creates a vacuum so your filtered water stays in your bottle. Make sure the straw is securely attached to the lid an
- [Why is no water coming out?](https://epic-water-filters.gorgias.help/en-US/why-is-no-water-coming-out-289928.md): If you are tilting the bottle above your head like a regular bottle then no water will come out. Think of the bottle as a glass of water with a straw. When you suck through the straw the water is pulled through the filter and thus you have purified w
- [How hard is it to suck water through the straw?](https://epic-water-filters.gorgias.help/en-US/how-hard-is-it-to-suck-water-through-the-straw-289929.md): Our tap water filter is surprisingly easy to drink from. In fact it makes drinking water more enjoyable than drinking from a glass. Our Outdoor Water Filter requires a little more effort as the filter is capable of removing 99.99% of contaminants fro
- [Can I really fill up from any tap?](https://epic-water-filters.gorgias.help/en-US/can-i-really-fill-up-from-any-tap-289930.md): You sure can. Unlike other companies we don’t claim that our filters reduce this and that. We claim that our filters remove up to 99.99% of all contaminants found in water. What can your filter do?. To see a full list, check out our Testing & Certifi
- [I already have a filter at home. Why do I need a filtration bottle?](https://epic-water-filters.gorgias.help/en-US/i-already-have-a-filter-at-home-why-do-i-need-a-filtration-bottle-289986.md): So do we. And that is why we created EPIC Water Filters. At least 70% of a person's water consumption is away from home. This means lugging gallons of filtered water with you everywhere you go. If you go away for more than a day then you have to buy
- [What's the difference between the Woodsman and the Ultimate Travel Bottle?](https://epic-water-filters.gorgias.help/en-US/what-s-the-difference-between-the-woodsman-and-the-ultimate-travel-bottle-289851.md): Both bottles feature our Outdoor Filter, a carabiner, and a capacity of 32oz. There are two main difference between the bottles. The Woodsman comes with our Easy Sip Lid, and our Ultimate Travel Bottle (or UTB) comes with our Safeguard Lid. The UTB i
- [How long does the water stay cold? Is this bottle double insulated?](https://epic-water-filters.gorgias.help/en-US/how-long-does-the-water-stay-cold-is-this-bottle-double-insulated-289983.md): Our Gen 1 stainless bottle is single-wall insulated. Our new Vostok is double-walled insulated, so it will keep your drink colder for much longer! We also recommend Hydro Flask. In order to filter it, you can pick up our filtration product called THE
- [I dropped my bottle and it broke...now what?](https://epic-water-filters.gorgias.help/en-US/i-dropped-my-bottle-and-it-broke-now-what-289984.md): Ouch, these things happen. We love glass water bottles but the downside is that unlike plastic or stainless, you drop them and they sometimes break. We have designed a wrap and lid to protect the bottle but it is almost impossible to protect glass co
- [Does the Answer Nalgene fit the 32 oz wide mouth Nalgene bottles?](https://epic-water-filters.gorgias.help/en-US/does-the-answer-nalgene-fit-the-32-oz-wide-mouth-nalgene-bottles-289842.md): Yes, it does! It will work with 32 oz and 48 oz wide mouth Nalgene bottles.
- [Can I get The Answer for my 20 oz Camelbak?](https://epic-water-filters.gorgias.help/en-US/can-i-get-the-answer-for-my-20-oz-camelbak-289884.md): We don't unfortunately have a setup for the 20 oz Camelbak, just for the 32 oz and the 50 oz. Our filter and lid don't quite fit in the 20 oz version.
- [Can I purchase The Answer kit for my Klean Kanteen bottle?](https://epic-water-filters.gorgias.help/en-US/can-i-purchase-the-answer-kit-for-my-klean-kanteen-bottle-289885.md): We unfortunately don't have a set up that will work with that bottle. Our lid is too big, and our filter is too!
- [Does it come with a bottle?](https://epic-water-filters.gorgias.help/en-US/does-it-come-with-a-bottle-289916.md): The Answer does not include a bottle. It is designed to fit on a bottle you already own and love (as long as it's listed on our site), so that you can enjoy filtered water while still enjoying your favorite bottle. If you're curious about our bottles
- [Can I get "The Answer" with the Outdoor Filter instead of the Everyday Filter?](https://epic-water-filters.gorgias.help/en-US/can-i-get-the-answer-with-the-outdoor-filter-instead-of-the-everyday-filter-289985.md): Yes, we can build that for you. Please contact our support@epicwaterfilters.com.
- [Will your filters make my water more alkaline?](https://epic-water-filters.gorgias.help/en-US/will-your-filters-make-my-water-more-alkaline-289815.md): That's a great question. Our filters don't contain anything in their media that is meant to alter the pH of water. It may slightly alter the pH depending on how the filter interacts with your water, but it's certainly not designed to alkalize water.
- [Are your products dishwasher safe?](https://epic-water-filters.gorgias.help/en-US/are-your-products-dishwasher-safe-289816.md): Great question. We recommend cleaning most of our products by hand, but you can put any of our OG bottles, lids, and straws in the dishwasher :). The pitcher, dispenser, Escape bottle, and Vostok bottle should all be hand washed. Also, don't forget t
- [Product Dimensions](https://epic-water-filters.gorgias.help/en-US/product-dimensions-289819.md): Interested in a certain item but you need the dimension dets? We have you covered. Check out that info below. OG Slim Bottles (20oz): 6.4 oz when empty / Diameter: 7cm / Height: 9cm. OG Bottles (32oz): 9.4 oz when empty / Diameter: 9cm / Height: 21cm
- [Can I use your water in my neti pot?](https://epic-water-filters.gorgias.help/en-US/can-i-use-your-water-in-my-neti-pot-289826.md): We recommend only using sterile or distilled water with your neti pot. Our water filters do not sterilize or distill water, so they are not designed to be used with a neti pot.
- [Are TDS Meters reliable?](https://epic-water-filters.gorgias.help/en-US/are-tds-meters-reliable-289844.md): Check out our Infographic to see :)
- [Do you have a waiting list or can I preorder a filter?](https://epic-water-filters.gorgias.help/en-US/do-you-have-a-waiting-list-or-can-i-preorder-a-filter-289855.md): We unfortunately are not set up to take preorders. You can always sign up on our website to receive a back in stock email notification as soon as we have those filters again. That's the fastest way to get notified when we have them available for purc
- [I noticed some residue in my water after using it for some time. What's going on?](https://epic-water-filters.gorgias.help/en-US/i-noticed-some-residue-in-my-water-after-using-it-for-some-time-what-s-going-on-289866.md): If you notice residue in your water or in your bottle/jug, we recommend first rinsing out the water container and rinsing the filter out as well. (Be sure not to use any soap on your filter.). If you live in an area with high sediment in your water,
- [Does a TDS meter measure fluoride or lead?](https://epic-water-filters.gorgias.help/en-US/does-a-tds-meter-measure-fluoride-or-lead-289987.md): No. A TDS meter does not measure water contaminants. It will not tell you if your water is healthy. Some healthy minerals like potassium, magnesium, sodium and calcium can actually cause your TDS meter to spike. So, any water filter with a remineral
- [How are activated coconut carbon filters made?](https://epic-water-filters.gorgias.help/en-US/how-are-activated-coconut-carbon-filters-made-289988.md): The use of activated carbon to remove harmful impurities like volatile organic contaminants from water has been practiced since Roman times. Activated carbon is the generic term used to describe a family of carbonaceous adsorbents with a highly amorp
- [What is fluoride and why is it in my water?](https://epic-water-filters.gorgias.help/en-US/what-is-fluoride-and-why-is-it-in-my-water-289989.md): Water fluoridation is the practice of adding industrial-grade fluoride chemicals to water for the purpose of preventing tooth decay. One of the little known facts about this practice is that the United States, which fluoridates over 70% of its water
- [What makes fluoride different from other water treatment chemicals?](https://epic-water-filters.gorgias.help/en-US/what-makes-fluoride-different-from-other-water-treatment-chemicals-289990.md): All water treatment chemicals, with the exception of fluoride, are added to make drinking water safe and pleasant to consume. Fluoride is the only chemical added to treat people who consume the water, rather than the water itself. Fluoridating water
- [Where does the fluoride in water come from?](https://epic-water-filters.gorgias.help/en-US/where-does-the-fluoride-in-water-come-from-289991.md): Fluoride may occur naturally but the fluoride used in municipal water systems is anything but natural. The main chemicals used to add fluoride to drinking water are known as “silicofluorides” (i.e., hydrofluorosilicic acid and sodium fluorosilicate).
- [What is BPA and why are people concerned about it?](https://epic-water-filters.gorgias.help/en-US/what-is-bpa-and-why-are-people-concerned-about-it-289992.md): BPA stands for Bisphenol-A, a contaminant found in most plastics. BPA can adversely affect your health if consumed at high levels. All of our products are BPA free and our filters reduce BPA levels in your water.
- [Will it change the pH?](https://epic-water-filters.gorgias.help/en-US/will-it-change-the-ph-289993.md): It may slightly alter the pH levels of your water. Our filters aren't designed to change the pH levels in water, but they interact differently with each water source depending on what's in it, so it's possible you might notice a small change.
- [Will there be a difference in taste?](https://epic-water-filters.gorgias.help/en-US/will-there-be-a-difference-in-taste-289994.md): Our filters remove a number of contaminants that effect taste, such as chlorine, sulfates, and copper. We have found that many of our users choose Epic Water Filters to improve the flavor profile of their water, coffee, and tea. Some minerals in your
- [What's wrong with drinking tap water?](https://epic-water-filters.gorgias.help/en-US/what-s-wrong-with-drinking-tap-water-289995.md): We like tap water because it’s quick and eco-friendly, but it can be host to unwanted chemicals like fluoride and chlorine, as well as hundreds of other contaminants. Some contaminants are reported, others aren’t. Some are fairly benign, others are m
- [My VerifyPass code isn't working. Help!](https://epic-water-filters.gorgias.help/en-US/my-verifypass-code-isn-t-working-help-289814.md): Is there any chance you're trying to use with the Clean Water Club?. The two discounts won't work together unfortunately. Let us know if that's not the case, and we can refund it from the back end after you place the order. We'll just need your order
- [What kind of promotions do you have?](https://epic-water-filters.gorgias.help/en-US/what-kind-of-promotions-do-you-have-289845.md): We always offer 15% off through our Clean Water Club, which will get you 15% off your initial order and then an additional 15% off future replacement filters. Click here to learn more about our Clean Water Club. We also offer 15% off for: Military Pe
- [When: Customer asked why won't my coupon code work on replacement filters?](https://epic-water-filters.gorgias.help/en-US/why-won-t-my-coupon-code-work-on-replacement-filters-289852.md): THEN:
- [Do you guys have a referral program?](https://epic-water-filters.gorgias.help/en-US/do-you-guys-have-a-referral-program-289867.md): You can earn credits on subscription purchases, which can be redeemed for discounts on future orders, including subscription orders. Additionally, you can earn extra credits by referring friends and family. When a friend or family member orders using
- [What kind of discounts do you offer?](https://epic-water-filters.gorgias.help/en-US/what-kind-of-discounts-do-you-offer-289875.md): We always offer 15% off through our Clean Water Club, which will get you 15% off your initial order and then an additional 15% off future replacement filters. Click here to learn more about our Clean Water Club. We also offer 15% off for: Military Pe
- [Do you offer discounts for those who work with a Non-Profit Organization?](https://epic-water-filters.gorgias.help/en-US/do-you-offer-discounts-for-those-who-work-with-a-non-profit-organization-289876.md): Yes we do! Just check out this link to sign up for 25% off your order. Note that it won't work with the Clean Water Club. And if your code doesn't work for some reason, send us an email with your order number and we will give you a partial refund fro
- [Do you offer senior discounts?](https://epic-water-filters.gorgias.help/en-US/do-you-offer-senior-discounts-289877.md): Yes we do! Just check out this link to sign up for 15% off your order. Note that it won't work with the Clean Water Club. And if your code doesn't work for some reason, send us an email with your order number and we will give you a partial refund fro
- [Do you offer teacher and student discounts?](https://epic-water-filters.gorgias.help/en-US/do-you-offer-teacher-and-student-discounts-289878.md): Yes we do! Just check out this link to sign up for 25% off your order. Note that it won't work with the Clean Water Club. And if your code doesn't work for some reason, send us an email with your order number and we will give you a partial refund fro
- [Do you offer First Responder discounts?](https://epic-water-filters.gorgias.help/en-US/do-you-offer-first-responder-discounts-289880.md): Yes we do! Just check out this link to sign up for 25% off your order. Note that it won't work with the Clean Water Club. And if your code doesn't work for some reason, send us an email with your order number and we will give you a partial refund fro
- [Do you offer military discounts?](https://epic-water-filters.gorgias.help/en-US/do-you-offer-military-discounts-289881.md): Yes we do! Just check out this link to sign up for 25% off your order. Note that it won't work with the Clean Water Club. And if your code doesn't work for some reason, send us an email with your order number and we will give you a partial refund fro
- [Why does the 25EPICWB code not work?](https://epic-water-filters.gorgias.help/en-US/why-does-the-25epicwb-code-not-work-4793933.md): 25EPICWB coupon is for one of our Bottles. If you are trying to get a bottle and it is still not working, just place the order and let us know your order number, we can apply the discount from the back end. If you are choosing to use the 25EPICWB cou
- [Instructions for Home Filtration](https://epic-water-filters.gorgias.help/en-US/instructions-for-home-filtration-289882.md): Can't find your instructions or didn't get them? Look no further!. You can find instructions here for the Smart Shield, Dedicated Faucet Kit, Sediment Filter Kit, and the Universal Inline Fridge Filter Kit.
- [Instructions for the Pure and Nano Jug / Pitcher](https://epic-water-filters.gorgias.help/en-US/instructions-for-the-pure-and-nano-jug-pitcher-289883.md): Can't find your instructions or didn't get them? Look no further!. Check them out here. Or see the attachment below.
- [How can I contact you?](https://epic-water-filters.gorgias.help/en-US/how-can-i-contact-you-289820.md): Have a question that hasn't been answered with our Guide?. No problem, you can reach our team by phone or email. For the fastest and most efficient support, we recommend emailing us so we can review your request and respond as quickly as possible. Pl
- [How can I buy these locally?](https://epic-water-filters.gorgias.help/en-US/how-can-i-buy-these-locally-289853.md): Shopping local is great to do when you can :). Currently, we only offer our products online unless you live in Boulder, Colorado. We do sell products at McGuckin Hardware (in Boulder). If that changes in the future, we will keep you posted!
- [What are your hours of operation?](https://epic-water-filters.gorgias.help/en-US/what-are-your-hours-of-operation-289854.md): We work M-F (8am-4pm MST) and like to take our weekends off to enjoy the beautiful outdoors in Colorado (where we are based). We are a small team and receive quite a lot of calls, so we can't always pick up when our customers call in. The fastest way
- [Careers at Epic](https://epic-water-filters.gorgias.help/en-US/careers-at-epic-289872.md): We're so happy you're interested in working with us! Right now, we aren't hiring, but we will update this if that changes!
- [Are you guys still open?](https://epic-water-filters.gorgias.help/en-US/are-you-guys-still-open-289890.md): We are! We work M-F (8am-4pm MST) and like to take our weekends off to enjoy the beautiful outdoors in Colorado (where we are based). We are a small team and receive quite a lot of calls, so we can't always pick up when our customers call in. The fas