Epic Water Filters

How to recycle your used Epic filters and earn a free replacement: email support first to get your EP-R reference number, then mail your filters. For active Clean Water Club subscribers in the US.

<p>Love your Epic filters? Don&apos;t toss the old ones &#x2014; send them back to us to be recycled and earn a <strong>free replacement filter</strong> as a thank-you. Here&apos;s how it works.</p>

<h2 id="who-can-recycle">Who can recycle?</h2>
<p>The recycling reward program is available to <strong>active Clean Water Club subscribers</strong> shipping within the <strong>United States</strong>. (We&apos;re working on options for our customers abroad.)</p>

<h2 id="what-youll-earn">What you&apos;ll earn</h2>
<ul>
<li>5 Pitcher filters &#x2192; 1 free filter</li>
<li>5 Bottle filter cartridges &#x2192; 1 free filter</li>
<li>3 of the same Smart Shield filter (Under Sink or Sediment) &#x2192; 1 free filter</li>
</ul>
<p>Filters need to be the same type, and you cover return postage.</p>

<h2 id="how-to-recycle--3-easy-steps">How to recycle &#x2014; 3 easy steps</h2>
<ol>
<li><strong>Save your filters.</strong> Collect a full set of the same filter (see amounts above).</li>
<li><strong>Email us first &#x2014; please don&apos;t ship yet.</strong> Email <a href="mailto:support@epicwaterfilters.com">support@epicwaterfilters.com</a> (or use the chat bubble on our site) and tell us: which filter you&apos;re recycling, your Epic order number(s), how many you&apos;re sending and which type, your shipping address, and which free filter you&apos;d like. We&apos;ll confirm you qualify, set aside your free replacement, and send you a <strong>Recycling Reference Number</strong> (it looks like EP-R-12345) along with the mailing address.</li>
<li><strong>Mail your filters.</strong> Write your Recycling Reference Number on the box, and include only unwrapped, unboxed filters &#x2014; no bubble wrap, filter boxes/bags, or packing peanuts.</li>
</ol>
<p>As soon as your box arrives, we recycle your old filters and send out your free replacement right away.</p>

<h2 id="why-email-first">Why email first?</h2>
<p>Emailing first lets us confirm you qualify, reserve the exact free filter you&apos;ve earned, and give you a reference number &#x2014; so your reward ships the moment your box lands, with no waiting around while we track down your order.</p>

<h2 id="a-few-things-to-know">A few things to know</h2>
<ul>
<li>Must be an active Clean Water Club subscriber.</li>
<li>Currently available in the US only.</li>
<li>Send the same filter type and the required quantity to earn a free filter.</li>
<li>Email us before shipping to get your Recycling Reference Number.</li>
<li>You cover return postage.</li>
</ul>

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Recycling your used filters & getting a free replacement filter

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