We're sorry to hear that. Finding a puddle of unexpected water in your home is never fun. If your dispenser is leaking, it's most often because the spigot is not turned tightly enough. We recommend ensuring that the spigot is fully tightened, and the
Great question!. In order to remove bacteria from water, you need a filter that is .2 microns to 2 microns in size. To remove giardia and cryptosporidium (cysts) you need a filter size of 1 micron or less. Our Nano filters are all less than 1 micron
Did you just get a new timer and you're not sure how to install without feeling like you're going to break your pitcher/dispenser? We'll show you how here!.
Yes, it does! It comes with everything you need to enjoy filtered water as soon as your item arrives :)
If you see something green or yellow in your pitcher, this is likely algae and while gross looking, it's nothing to be too worried about. But, here are some tips on what to do if that happens and how to prevent it. Descale your pitcher by dampening a
First, let's talk mold. Mold is part of the natural environment and can grow almost anywhere if given the proper conditions to do so. One of the most recurring problems with water filters across all brands is the growth of mold and the constant comba
The top reservoir holds less water than the bottom reservoir (which holds the filtered water). We recommend filling up the top reservoir fully, and then you can continue to fill that up until the bottom reservoir is totally full. It will take some ti
We recommend cleaning it every other week, though of course, you can always change the frequency to accommodate your schedule. Everything except the filter is dishwasher safe. That being said, here are some cleaning recommendations:. 1. Simply hand-w
For filling it up, pour the water into the top reservoir and let it filter down through to the bottom. You may notice if you have the Pure filter (which has three holes) that water only streams out of one or two of the holes. That's normal! Water is
That can surely be confusing! The Nano filter has one hole and the Pure filter has three. So if something is still not matching up, send us an email to [email protected]!
Yes, they are! For example, if you bought a Nano pitcher/jug but decide you want to use a Pure filter, just buy the filter you want and install it the same way as you would a Nano filter. And the same goes vice versa!
Here are some suggestions to fix this common issue:
Our new filter flushing instructions are really easy. Just fill up the top reservoir two times, let it drain and discard this water. You can give your plants a drink, dump it in your grass, or down the drain. The water might have some coconut carbon
First, try to reset your timer. Hold the timer button down for 8 seconds to see if that resets the timer. After 8 seconds, it will either come back on or flash three times. If it flashes three times, push button once more to turn it on. If that does
The timer on the lid of your Epic Water Filters Pitcher / Jug notifies you of when you should think about replacing the filter. The timer is set for 90 days as a reminder but depending on use and water quality, the filter may last longer than 90 days
Our pitcher filter removes up to 99.99% of tap water contaminants. This includes fluoride, chlorine, pesticides, trace pharmaceuticals and other known menaces of municipal tap water. The straw’s patented filtration technology meets and exceeds NSF St
Your Epic Nano or Epic Pure water filter may have a slower flow than most competitors because our filters remove a much wider range of contaminants. The Nano that removes bacteria, viruses, & cysts which are tiny so if your filter is taking some time
Yes, we have had the Epic Pure Pitcher and Nano Pitcher tested to remove PFCs and not just 1st gallon testing like some companies do. We had both filters capacity tested out to 100 gallons for PFCs at a 3rd party accredited lab in the United States.
This all depends on your water quality. On average, it initially takes 10 to 15 minutes to filter from the top reservoir to the bottom. Our filters are not the fastest in the world and that is by design. The longer our filters are in contact with the
Both the Epic Pure & Nano Pitchers hold 8 cups of delicious, contaminant-free water!
Both the Epic Nano and the Epic Pure are strong at removing heavy metals like lead from tap water. From our published testing the Epic Pure removes at least 99.94% lead and the Epic Nano removes 99.4% of lead from tap water. We also had our filters t
Everything except the filter and lid is dishwasher safe. That being said, here are some cleaning recommendations:. 1. Simply hand-wash the pitcher/jug and reservoir with a mild detergent. Let them air dry at room temperature. Then, wipe the lid with
The Pure filter is designed for customers with city water because its focus is removing fluoride and heavy metals. The Nano filter is designed for customers with well water because its focus is removing bacteria, viruses, and cysts. We also recommend