Returns & ExchangesUpdated 2 years ago

100% LIFETIME WARRANTY + HASSLE-FREE RETURN POLICY

Only the sales tax associated with the returned product(s) will be refunded if there are multiple products ordered. All returned merchandise must be currently for sale at Epic Water Filters. We will not accept returns for discontinued or closeout sale items. You are responsible for all return shipment/freight charges.

We sometimes can offer free shipping back to us on small items but it is not guaranteed. 

TO INQUIRE ABOUT RETURNS AND EXCHANGES

Email [email protected]

If you email us, we will need your order number and where you purchased from.
By providing us with this extra little bit of information, it will speed up our response time by 50%. Thanks!

All returns should be mailed to:
Epic Water Filters 
Attn: Returns (Order number) 
6333 Dry Creek Parkway Dock B
Niwot, CO 80503

FOR CUSTOMERS OUTSIDE THE US

We don't have a way of receiving returns from our customers outside of the US. We are still happy to offer a 100% refund for any products you are not 100% satisfied with, though, you will have to get creative with what you do with your unwanted item ;)

Please get in touch with us and provide your order number and whether you purchased it from our website directly or elsewhere, and we will get in touch with you as soon as we can!

Thanks again for your purchase. We appreciate you!