Returns & ExchangesUpdated 9 days ago
Our 100% Satisfaction Guarantee
We want you to love your Epic Water Filters purchase. If you're not completely satisfied, you can return any product purchased from epicwaterfilters.com within 30 days of purchase for a refund of the product price. Clean Water Club members get an extended 60-day window.
A few requirements:
- Proof of purchase is required for all returns.
- Returns are available for orders placed on epicwaterfilters.com. If you purchased through Amazon, please start your return through Amazon. We aren't able to process third-party marketplace returns here.
- Used filters and cartridges cannot be returned.
- Damage from improper use isn't covered.
How to start a return
The fastest way is self-service in your account:
- Go to account.epicwaterfilters.com and sign in with your email address. We'll send you a one-time code (no password needed).
- Open the order with the item(s) you'd like to return.
- Choose Request return.
You can track the status of your return in your account at any time.
Prefer email? Write to [email protected] with your order number, where you purchased, and your proof of purchase, and we'll take care of the rest.
Where to mail your return
Epic Water Filters
Attn: Returns (Order number)
2209 S Dock Street
Palmetto, FL, 34221
Please add your order number to the Attn line. Return shipping is the customer's responsibility.
Refunds
- Refunds cover the product price only. Shipping fees are non-refundable.
- Refunds are processed within 30 days of your product reaching our warehouse.
Price adjustments
If the price of an item you purchased drops within 7 days of your purchase, contact us at [email protected] with your order number and we'll be happy to adjust the price.
3-Year Limited Warranty on hardware
Our hardware (pitchers, dispensers, bottles, filter housings, and under-sink systems) is covered by a 3-Year Limited Warranty against defects in workmanship and materials.
Filters and cartridges are consumable items and are not covered by the warranty.
To make a warranty claim, email [email protected] with your order number and proof of purchase.
Customers outside the US
For international orders, please visit our regional stores. If you need help with an order placed on epicwaterfilters.com, email [email protected] with your order number and where you purchased, and we'll find the best solution together. For international customers, return shipping is the responsibility of the customer.
For the complete policy, see our Returns & Exchanges policy page.
Thanks again for your purchase. We appreciate you!