If you are not totally satisfied with your product, you are always welcome to send it back to us for a full refund.  Please see more information here: https://www.epicwaterfilters.com/pages/epic-returns-exchanges. *For refunds that have been ordered

<p id="isPasted">If you are not totally satisfied with your product, you are always welcome to send it back to us for a full refund. &#xA0;Please see more information here: <a href="https://www.epicwaterfilters.com/pages/epic-returns-exchanges" target="_blank">https://www.epicwaterfilters.com/pages/epic-returns-exchanges</a></p><p>*For refunds that have been ordered on Amazon, please initiate the return through Amazon directly and they will take care of the refund.</p><p><br></p>

I would like to get a refund for my product. How can I go about that?

Our 100% Satisfaction Guarantee covers the first 30 days after purchase (60 days for Clean Water Club members). Start a return in your account at account.epicwaterfilters.com. Hardware is covered by a 3-Year Limited Warranty.

<h2 id="our-100-satisfaction-guarantee">Our 100% Satisfaction Guarantee</h2><p>We want you to love your Epic Water Filters purchase. If you&apos;re not completely satisfied, you can return any product purchased from epicwaterfilters.com within <strong>30 days of purchase</strong> for a refund of the product price. <strong>Clean Water Club members get an extended 60-day window.</strong></p><p>A few requirements:</p><ul><li>Proof of purchase is required for all returns.</li><li>Returns are available for orders placed on epicwaterfilters.com. If you purchased through Amazon, please start your return through Amazon. We aren&apos;t able to process third-party marketplace returns here.</li><li>Used filters and cartridges cannot be returned.</li><li>Damage from improper use isn&apos;t covered.</li></ul><h2 id="how-to-start-a-return">How to start a return</h2><p>The fastest way is self-service in your account:</p><ol><li>Go to <a href="https://account.epicwaterfilters.com" target="_blank">account.epicwaterfilters.com</a> and sign in with your email address. We&apos;ll send you a one-time code (no password needed).</li><li>Open the order with the item(s) you&apos;d like to return.</li><li>Choose <strong>Request return</strong>.</li></ol><p>You can track the status of your return in your account at any time.</p><p>Prefer email? Write to <a href="mailto:support@epicwaterfilters.com">support@epicwaterfilters.com</a> with your order number, where you purchased, and your proof of purchase, and we&apos;ll take care of the rest.</p><h2 id="where-to-mail-your-return">Where to mail your return</h2><p>Epic Water Filters<br>Attn: Returns (Order number)<br>2209 S Dock Street<br>Palmetto, FL, 34221</p><p>Please add your order number to the Attn line. Return shipping is the customer&apos;s responsibility.</p><h2 id="refunds">Refunds</h2><ul><li>Refunds cover the product price only. Shipping fees are non-refundable.</li><li>Refunds are processed within 30 days of your product reaching our warehouse.</li></ul><h2 id="price-adjustments">Price adjustments</h2><p>If the price of an item you purchased drops within <strong>7 days</strong> of your purchase, contact us at <a href="mailto:support@epicwaterfilters.com">support@epicwaterfilters.com</a> with your order number and we&apos;ll be happy to adjust the price.</p><h2 id="3-year-limited-warranty-on-hardware">3-Year Limited Warranty on hardware</h2><p>Our hardware (pitchers, dispensers, bottles, filter housings, and under-sink systems) is covered by a <strong>3-Year Limited Warranty</strong> against defects in workmanship and materials.</p><p>Filters and cartridges are consumable items and are not covered by the warranty.</p><p>To make a warranty claim, email <a href="mailto:support@epicwaterfilters.com">support@epicwaterfilters.com</a> with your order number and proof of purchase.</p><h2 id="customers-outside-the-us">Customers outside the US</h2><p>For international orders, please visit our regional stores. If you need help with an order placed on epicwaterfilters.com, email <a href="mailto:support@epicwaterfilters.com">support@epicwaterfilters.com</a> with your order number and where you purchased, and we&apos;ll find the best solution together. For international customers, return shipping is the responsibility of the customer.</p><p>For the complete policy, see our <a href="https://www.epicwaterfilters.com/pages/epic-returns-exchanges" target="_blank">Returns &amp; Exchanges policy page</a>.</p><p>Thanks again for your purchase. We appreciate you!</p>

Returns & Exchanges

For Buy with Prime orders please use this link. https://order.buywithprime.amazon.com/xiqj0x5z1f/your-orders?targetId=5i7fsg85x5&amp

<p>For Buy with Prime orders please use this link.&#xA0;</p><p><a data-fr-linked="true" href="https://order.buywithprime.amazon.com/xiqj0x5z1f/your-orders?targetId=5i7fsg85x5&amp;" id="isPasted">https://order.buywithprime.amazon.com/xiqj0x5z1f/your-orders?targetId=5i7fsg85x5&amp;amp</a></p>

Buy with Prime Orders

Epic Water Filters

Questions About My Order

I just placed an order but need to change something. What should I do?

Editing a Current Order

How long does it normally take to get my order once I place it?

I didn't receive a tracking number yet. Where can I find it?

The item I want is out of stock. How can I get notified when it's back?

What does shipping cost?

Shipping & Tracking

My subscription doesn't renew right now but I want to get a new filter. How can I move up my order date?

When do I get charged for my Clean Water Club subscription?

I just signed up for the Clean Water Club. Will I be sent a filter immediately or in a few months?

How do I sign up for the Clean Water Club?

I can't sign into my account. What's going on?

I no longer want the same filter. Can I change products for my Clean Water subscription?

I have the Clean Water Club subscription, but now I have too many filters. Is there any way I can pause my orders?

How do I cancel my Clean Water Club subscription?

How do I change my payment on my Clean Water Club subscription?

How do I change my Clean Water Club address?

What is the Clean Water Club?

Clean Water Club (Save 15%)

Clean Water Club Questions

Can I use the Fridge Filter if I have a braided supply line?

How does your fridge filter compare to the one that comes with my fridge?

Do I still need to change the filter inside my fridge if I get your In-Line Universal Fridge Filter?

How do I install my Universal In-Line Fridge Filter?

How do I know if the fridge filter will work with my fridge?

Universal Fridge Filter Questions

Smart Shield Testing & Certifications

Install Video for your Smart Shield

Install Video for the Smart Shield & Dedicated Faucet Kit

Replacing your Smart Shield Filter

Install Video for your Smart Shield & Sediment Kit

Install Video for your Sediment Filter Kit

How does the Smart Shield compare to Reverse Osmosis systems?

The 1/4 inch adapter for my Smart Shield does not fit my 1/2 inch water lines. What can I do?

Do you sell under the sink units in the UK?

I just installed my Smart Shield, now the water coming out is cloudy. What's going on?

Can I install both the Epic Smart Shield with the Dedicated Faucet Kit and the Sediment Filter Kit all together?

I want a dedicated faucet but not in the color that you offer?

Trouble shooting for low flow or leaks.

What size hole do I need to put in my sink for the dedicated faucet?

What are the dimensions of the Epic Smart Shield?

How long are the supply lines (blue & white) on the Epic Smart Shield?

Is the filter NSF/ANSI certified?

How much room will I need to install this filtration system?

Is it okay to use downstream of a water softener?

Does this work with whole house water-softener systems?

How much water needs to be flushed through new filter before drinking?

Does this filter remove Trihalomethanes from the water? Also, what about lead?

Do I have to drill any holes?

If I want to attach the Epic Smart Shield to a stand alone faucet, can I do it and how?

How often do I have to replace the cartridge?

Does it filter both the hot and cold water tap?

What is the filter micron size for the Epic Smart Shield filter?

Does the Epic Smart Shield remove PFOS/PFAS?

What is the flow rate of the water through the filter in gallons per minute?

Do I have to pay for a plumber to install the system?

Epic Smart Shield

Home Filtration Questions (Epic Smart Shield)

Why have you not tested for this contaminant?

Why can't I find the name of the lab you use for testing?

What does it mean when you say "Tested to NSF/ANSI Standards"?

Do you have any information regarding PFOA and PFOS?

Your filters remove 90% of fluoride - does this change as the filter reaches the end of its life?

Does your filter remove Chromium 6?

Do your filters remove cysts, pesticides, herbicides, or estrogens?

Where are the testing certification pages for your filters?

Do your filters remove Chlorine and/or Chloramine?

Why can't I find your company listed on the NSF/ANSI site?

What are NSF/ANSI standards?

Are Epic Filters NSF/ANSI certified?

NSF/ANSI Standards & Contaminant Questions

The Outdoor is so much harder to suck through than the Everyday. Why?

Do I need to flush my Epic Outdoor bottle filter?

What contaminants does your Epic Outdoor Filter remove?

Epic Outdoor Bottle Filter Questions

What is the Everyday Filter made of?

Do I need to flush my Epic Everyday bottle filter?

What contaminants does your Epic Everyday Filter remove?

Epic Urban Bottle Filter Questions

Can I add fruit or lemon to my water bottle?

Do your filters remove micro plastics?

Everyday Filter vs Outdoor Filter

Replacing your Filter

Do your filters contain any silver in them?

How do I know if I need a sediment filter?

Does the Epic Pure filter remove the same contaminants as the Smart Shield filter?

Do your filters expire?

Will your filters soften my water?

Do your filters remove arsenic?

Is there a shelf life on the filters?

Do your filters remove fluoride?

How do I store my filter if I am going away?

Water is filtering very slowly. Is this normal?

How long will my filter last?

Can the filter withstand hot water?

What type of material is used to make your filters?

Can these filters be used with well water?

Does Your Filter Remove Total Dissolved Solids (TDS)?

How is the filter able to keep good minerals in the water?

How do I recycle my filter?

Will bacteria grow in my filter if I leave it unused for a long time?

Can I filter salt water or seawater?

Can I filter fresh water from lakes, river, and streams?

How do I know when to replace my filter?

Where are the filters manufactured?

How do the filters work?

Do your filters remove microplastics?

General Filter Questions

Filters & Common Contaminants Questions

My dispenser is leaking. What should I do?

What is the micron size of your Pitcher / Dispenser filters?

Replacing your Timer

Does the pitcher/jug come with a filter?

There is something green/yellow growing in my pitcher/jug. What's going on?

Should I be worried about mold growing in my pitcher/jug?

I am just setting up my new pitcher/jug and am wondering how much to fill it - just up to the top of the filter?

How often should I clean my pitcher/jug?

How should I fill up my pitcher/jug?

Are the Nano filters and Pure filters interchangeable?

Why is water leaking around the top of my filter on my water pitcher?

How do I flush my pitcher filter?

My timer on top of my pitcher quit working, now what?

How do I use the timer on top of the pitcher?

What contaminants does your Pitcher / Jug Filter remove?

My Nano or Pure filter is running slowly, is that normal?

Do either of the Epic Pure or the Epic Nano Pitchers remove PFCs (PFOA & PFOS)?

How long does it take to filter a completely filled upper reservoir? And, does this time increase over the lifespan of the filter?

How many cups of filtered water does the Epic Pure & Epic Nano hold at a time?

How much lead does the Epic Pure & Epic Nano pitchers remove?

How do I clean my Pitcher / Jug?

What's the difference between the Pure filter and the Nano filter?

Do you have Spanish instructions?

Epic Pure & Nano Pitcher / Dispensers

Pitcher / Dispenser Questions

Do you have any bottles for kids?

Assembling your new Water Bottle!

Can my water bottle filter grow mold?

Do you have a bottle that will fit in my car cup holder?

Do you have a water bottle that will fit in my bicycle cage?

Can I put my bottle (with its filter) in the fridge for cold water?

How do I recycle my bottle filter when I am done using it?

How long do I need to wait before drinking from my water bottle filter?

Are the filters interchangeable for the different water bottles?

Where are the bottles made?

How do I clean my bottle?

Why is it sucking air?

Why is no water coming out?

How hard is it to suck water through the straw?

Can I really fill up from any tap?

I already have a filter at home. Why do I need a filtration bottle?

General Epic Water Bottle Questions

What's the difference between the Woodsman and the Ultimate Travel Bottle?

The Epic Nalgene OG

How long does the water stay cold? Is this bottle double insulated?

The Outback (Stainless Steel)

I dropped my bottle and it broke...now what?

The Escape Glass Bottle

Does the Answer Nalgene fit the 32 oz wide mouth Nalgene bottles?

Can I get The Answer for my 20 oz Camelbak?

Can I purchase The Answer kit for my Klean Kanteen bottle?

Does it come with a bottle?

Can I get "The Answer" with the Outdoor Filter instead of the Everyday Filter?

The Answer

Bottle Questions

Will your filters make my water more alkaline?

Are your products dishwasher safe?

Product Dimensions

Can I use your water in my neti pot?

Are TDS Meters reliable?

Do you have a waiting list or can I preorder a filter?

I noticed some residue in my water after using it for some time. What's going on?