Smart Shield Testing & Certifications
We've done a few rounds of testing on our Smart Shield filter. Here are the results below.
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Epic Smart Shield
Install Video for your Smart Shield
If you're into visual aids (like we are), you can follow along with us as we walk you through our Smart Shield Kit. Check out the video below.
Install Video for the Smart Shield & Dedicated Faucet Kit
If you're into visual aids (like we are), you can follow along with us as we walk you through our Smart Shield & Dedicated Faucet Kit Install. Check out the video below.
Replacing your Smart Shield Filter
If you're into visual aids (like we are), you can follow along with us as we replace the Smart Shield Filter. Check out the video below.
Install Video for your Smart Shield & Sediment Kit
If you're into visual aids (like we are), you can follow along with us as we walk you through our Smart Shield & Sediment Kit Install. Check out the video below.
Install Video for your Sediment Filter Kit
If you're into visual aids (like we are), you can follow along with us as we walk you through our Sediment Kit Install. Check out the video below.
How does the Smart Shield compare to Reverse Osmosis systems?
The Epic Smart Shield has a few advantages over RO:1. It leaves the trace minerals in your water so there is no need to re-mineralize the water like you have to with RO.2. It is a much better value proposition.3. It is DIY installation whereas RO is
The 1/4 inch adapter for my Smart Shield does not fit my 1/2 inch water lines. What can I do?
Our system is built on 3/8". So you will need a 1/2" female adapter to 3/8" male adapter. (Here's an option on Amazon)You might want to have a plumber stop by just for this part of the installation or get some plumbing tape for the metal to metal con
Do you sell under the sink units in the UK?
We unfortunately do not. We haven't worked out the fittings just yet, but we are working on it!
I just installed my Smart Shield, now the water coming out is cloudy. What's going on?
Sometimes, when a new water filter cartridge is installed, it is normal for the water produced by the new filter to look cloudy, almost like a glass of skim milk. The cloudy appearance is due to very tiny air bubbles in the water. If you fill a clear
Can I install both the Epic Smart Shield with the Dedicated Faucet Kit and the Sediment Filter Kit all together?
Yes you can! They are all meant to go together and having both the Dedicated Faucet Kit and the Sediment Filter will help your Smart Shield filter to last longer! Double bonus. Here's a picture of what the Smart Shield and Sediment filter will look l
I want a dedicated faucet but not in the color that you offer?
Want a different color faucet?Here is a list of faucets that will work with our system. We do not sell these or carry them, you will have to buy your color choice separately. Other faucets may work, make sure they have 1/4 tubing. You will need a few
Trouble shooting for low flow or leaks.
There are several things that may be causing low flow on your Epic Smart Shield. Here is a quick DIY trouble shooting guide before you contact our customer service. 1. Turn off cold water valve, remove Epic Smart Shield filter from white manifold. D
What size hole do I need to put in my sink for the dedicated faucet?
If using an existing cutout in sink, it must be a minimum of 7/8" diameter and no larger than 1-1/8" diameter hole. If additional cutout is required, a 7/8" diameter hole is preferred.
What are the dimensions of the Epic Smart Shield?
The dimensions of the Epic Smart Shield are 19 3/4" Tall x 4.5" Deep x 4 1/4" Wide. Remember, the Epic Smart Shield now comes with heavy duty Velcro tape so you no longer have to drill holes, this allows more people with tight spaces under their sin
How long are the supply lines (blue & white) on the Epic Smart Shield?
The blue and white supply lines for the Epic Smart Shield are 36 inches long (3 ft). They can be cut down if you do not need that much line.
Is the filter NSF/ANSI certified?
We cut no corners in having the Epic Smart Shield tested and certified. It has been independently tested and triple-certified against 3 different NSF/ANSI Standards which are NSF/ANSI Standard 42 for Aesthetic Impurities, NSF/ANSI Standard 53 for Hea
How much room will I need to install this filtration system?
Top to bottom, the bracket plus the filter cartridge is 20 inches altogether. So, you'll need approximately 24 inches, but can actually install it horizontal if necessary. Industrial strength velcro can be used to mount the filter if you're unable to
Is it okay to use downstream of a water softener?
Yes. As you may already know, a water softener is a highly specialized piece of equipment that is used to make “hard” water “soft.” Through a process called ion exchange (where resin beads attract and then hold onto positively charged water hardness
Does this work with whole house water-softener systems?
No, unfortunately not... the flow rate on this filter is rated at 1.25 gallons per minute. This is sufficient for a kitchen sink, but not for an entire house.
How much water needs to be flushed through new filter before drinking?
You will need to flush cold water through the filter for 5 minutes before using.
Does this filter remove Trihalomethanes from the water? Also, what about lead?
The Epic Smart Shield Filter removes 95% of Trihalomethanes and removes more than 99.3% of lead. To see a full list of what this system removes, check out our Testing & Certifications page.
Do I have to drill any holes?
You actually don't have to drill any holes at all. The bracket is secured with just two screws that go into the wall underneath your kitchen sink. Velcro can be used in place of the screws if you prefer.
If I want to attach the Epic Smart Shield to a stand alone faucet, can I do it and how?
Good news, we now sell the Epic Smart Shield with a stand alone faucet and if you already have an Epic Smart Shield, yes you can attached the Epic Smart Shield to a stand alone sink. Most stand alone faucets come with 1/4 inch tubing. We usually rec
How often do I have to replace the cartridge?
Here's some info regarding filter replacement:.
Does it filter both the hot and cold water tap?
The Epic Smart Shield only filters the cold water line of your faucet. The activated carbon filter inside your Epic Smart Shield isn't designed to withstand hot temperatures.
What is the filter micron size for the Epic Smart Shield filter?
If you know some things about filters and micron sizes, then you know that in order to remove bacteria from water, you need a filter that is .2 microns to 2 microns in size. To remove giardia and cryptosporidium (cysts) you need an absolute filter s
Does the Epic Smart Shield remove PFOS/PFAS?
The Epic Smart Shield is certified for NSF/ANSI 42,53 and 401. We have also conducted follow on capacity testing for PFCs (PFOA & PFOS). For PFOA - The Epic Smart Shield removes >98%For PFOS - The Epic Smart Shield removes >99%. Testing was completed
What is the flow rate of the water through the filter in gallons per minute?
Great question...this will all depend upon your water pressure, but it was tested at 1.25 gallons per minute.
Do I have to pay for a plumber to install the system?
The Epic Smart Shield is designed for a "Do It Yourself" install. If your water supply is flex tubing (PEX), then the installation is quite easy. You should be able to install it yourself by watching this YouTube video:. But, if your water supply is