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General Filter Questions

Water is passing through my filter really quickly, is that normal?

Maybe, but likely no. If water is passing through your water really quickly, like it seems be pouring straight through and not filtering, then it likely isn't filtering. This typically happens when one of the carbon blocks becomes loose during shipme

Can I add fruit or lemon to my water bottle?

While that sounds super tasty, our filters are only designed to work with water. Other things like lemon or fruit will clog our filters and then no more filtered water .. womp womp womp. If you like to flavor your water, we recommend filtering it thr

Do your filters remove micro plastics?

Yes, they do!. To see what each filter removes, check out our Testing & Certifications.

Everyday Filter vs Outdoor Filter

We have 2 bottle filters to choose from! Not sure which to get? Hopefully this will help. The Everyday is the best for (you guessed it) everyday use. It's meant for treated or municipal water, and it removes over 70 contaminants. See that full list h

Replacing your Filter

Not sure how to replace your filter? We'll happily walk you through it. Check out our video below to see how we change out our Bottle & Pitcher/Dispenser filters.

Do your filters contain any silver in them?

Only our Smart Shield filter contains bio static silver in the carbon filtration media. All of our other filters do not contain any kind of silver.

How do I know if I need a sediment filter?

That's a great question. While for some customers, we highly recommend the sediment filter based on their water source, it will never hurt to have one!. If you're not sure whether or not you need one, here are some things to consider. If you live in

Does the Epic Pure filter remove the same contaminants as the Smart Shield filter?

While they do remove a lot of the same contaminants, they don't remove all the same ones. There are a few main differences. For instance, the Smart Shield filter removes E. coli and other bacteria whereas our Pure filter will not. Our Smart Shield fi

Do your filters expire?

There is no expiration date on our filters!. If you've never used it and aren't quite ready for it yet, we recommend keeping it in its compostable bag and storing it in a cabinet or in the fridge. If you have used it but need a break from clean water

Will your filters soften my water?

Our filters are designed to keep trace minerals in. While they may reduce some of the trace minerals present in your water, they are not designed to remove them. So if your water needs some softening, we recommend using a water softener along with ou

Do your filters remove arsenic?

They do! We're not a fan of arsenic either. Here's the percentage that each filter removes ~. Pure Pitcher Filter: 94%. Nano Pitcher Filter: 95%. Everyday Bottle Filter: 82.5%. Outdoor Bottle Filter: 95%. In-line Fridge Filter: 83%. Smart Shield Filt

Is there a shelf life on the filters?

There isn't a shelf life on unused filters! So feel to stock up ;). If you have used your filter and will be going away for a bit or leaving it unused for some time, we recommend taking it out of your bottle or pitcher/jug, letting it air dry and the

Do your filters remove fluoride?

Yes, and some better than others. Our Pure removes 97.88%. Our Nano removes slightly less at 68%. Our Smart Shield removes about 30%, so anything under 50% we do not include in our data sheets. However, we are coming out with a new three stage under

How do I store my filter if I am going away?

If you won't be using your filter for more than a few days, we recommend storing it while you're out and about. You can take the filter out of its bottle or pitcher, and then we recommend letting it dry out for a few hours on either a paper towel or

Water is filtering very slowly. Is this normal?

All our filters have a slower flow than most competitors because our filters remove a much larger range of contaminants. Clean water is worth the wait!. A normal range for new filters is 1-2 hours. Once you've used your filter, it will get faster and

How long will my filter last?

Great question...we've gone back and forth on this topic here in the office. It's really hard to determine this number because water quality plays such a huge role. Our filters have a really small micron size. So, the filter will typically either slo

Can the filter withstand hot water?

It is not recommended to run hot water through the filter as it leaves it vulnerable to damage. We suggest filtering the water first, then boiling.

What type of material is used to make your filters?

Our filters are made from pyrolyzed activated coconut carbon (a step up from charcoal). You can learn more details about the carbon filters here.

Can these filters be used with well water?

So, shallow wells tend to breed bacteria. If that's the case, you would need our Outdoor Filter which is only available in some of our bottles. If you want to filter out more water at once, you can also try our Epic Nano Pitcher. That works well with

Does Your Filter Remove Total Dissolved Solids (TDS)?

The recent popularity of inexpensive and portable TDS (Total Dissolved Solids) meters have now made testing tap water fairly common practice. However, these devices really don’t tell the whole story. Most people are led to believe that high TDS readi

How is the filter able to keep good minerals in the water?

We utilize an activated carbon filter. By itself, carbon is a highly absorbent material that can absorb thousands of different chemicals. Activated carbon is carbon with a slightly positive charge to it, which makes it even more absorbent to chemical

How do I recycle my filter?

You can pull off the top bit of the filter and remove the filtration media. If you can't do this, it will decompose over time. Otherwise, take the plastic shell of the filter and that can be recycled with "hard to recycle" plastics, or you can send u

Will bacteria grow in my filter if I leave it unused for a long time?

No. Epic Water Filters are embedded with anti-microbial media that prevents the growth of bacteria. However, if you're not going to be using for an extended period of time, we recommend taking your filter out of your bottle or pitcher/jug, letting it

Can I filter salt water or seawater?

Our filters are not designed to filter salt water. These filters are packed super tight, which is how they're able to remove up to 99.99% of all tap water contaminants. So, the salt would simply clog the filter rather quickly.

Can I filter fresh water from lakes, river, and streams?

Only the EPIC Water Outdoor Filter and our EPIC Nano Pitcher Filter are designed to be used with potentially microbiologically hazardous water sources. Our fridge filter also removes bacteria, viruses, and cysts in addition to other contaminants. Sti

How do I know when to replace my filter?

Many times, the filter will typically either slow down or completely clog once it's reached the end of it's life. That being said, a new filter will always work better than an old one. So, we recommend replacing it every 3-4 months depending on how m

Where are the filters manufactured?

Our bottle filters are proudly made in the USA!. Our other filters are made overseas in FDA compliant factories.

How do the filters work?

The filter works like a magnet to draw in and trap contaminants as they pass through the straw, leaving only clean, fresh water. Our filters are made out of activated carbon and a unique formulation of ion exchange materials that provide the greatest

Do your filters remove microplastics?

There is no testing for water filters to show that they actually remove microplastics, but any filter that is 2 microns or smaller will remove all microplastics. All of our filters including our bottle filters are less than 2 microns in size so they